With health care during the pandemic focused on COVID-19, patients with other health issues may have been unable to get the care they need. In many cases, they may be suffering from complications that need to be addressed.
Practices may have trouble attracting patients still wary of the risk of COVID-19 infection. According to a survey of nearly 90,000 patients with chronic care needs2:
Therefore, even when you have the capacity to provide safe and reliable care, you need to engage your patient population to keep them informed and reduce their fear. An overwhelming majority of consumers seek reassuring information about their favorite brands' efforts related to COVID-19. Your patients are no different—reassuring them with updates on the state of your practice is critical.
Patient engagement may include3:
Learn how Henry Schein Medical can help maximize patient engagement and create a safe and satisfying patient experience.
PatientPop is a practice marketing solution that allows you to stay in touch with patients so they're informed and feel cared for during this uncertain time of distress.
CueSquared MobilePay™ transforms the payment process—and also limits staff and patient exposure—by billing patients on their mobile phones.