Frequently Asked Questions



What are the differences between Overstocked, Demo Model and Reconditioned product?

OVERSTOCKED – Product is new and in the Manufacturer’s sealed and unopened box.
DEMO MODEL – The box has been opened and the unit may have been used for demonstration purposes. The unit comes with all the original manufacturer’s packaging and manuals.
RECONDITIONED – Product is in excellent condition and has been restored to the manufacturer’s specifications.

How will my equipment be delivered?

All items (excluding some Sterilizers and Large Equipment) will be shipped UPS. You may choose UPS Ground, Second Day or Next Day Service when placing your order. See Shipping Rates for more details.

How soon will I receive my order?

All orders received by 3 pm ET ship the same day. Most orders arrive within 2-3 business days.

Can I charge Outlet Center equipment purchases to my Henry Schein merchandise account?

Yes, all Outlet Center purchases can be billed to your Henry Schein account.

Can I order these items through my Henry Schein Field Sales Consultant (FSC)?

Yes, your FSC can take orders for the Outlet Center.

Does the price include installation?

No. Installation for equipment can be arranged through Henry Schein In-Office Equipment Service.

How do I return an item?

Contact Outlet Center Customer Service at 1-800-726-7365 ext. 2000 to receive a Return Authorization number and a UPS ARS label.

How do I get a product repaired that is under warranty?

All Outlet Center warranties are backed by Henry Schein ProRepair. Contact us at 1-800-367-3674 to arrange a pick up.