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Legal Terms & Conditions

Legal Terms & Conditions

We proudly serve healthcare professionals and governments throughout the world.

At your instructions, orders can be shipped by International Air Parcel Post, Surface Parcel Post, Air Cargo, Ocean Cargo, FedEx, UPS International or by ScheinDirect™.

Electrical equipment shown is designed for U.S. voltage (110 volt). Some of these items are available in 220 volt / 50 cycle. Please contact our International Department and we will be glad to provide more information (see below).

All prices in our catalog are quoted in U.S. dollars. Delivery dates are not guaranteed.  Purchase orders are subject to product availability.  Customers’ sole and exclusive remedy for failure to deliver shall be refund of monies paid for the products at issue. Unless otherwise agreed, freight terms are FOB Shipper’s Dock (“Ex Works” outside North America). Title passes at the time the shipment is loaded at the shipper’s dock. We request payment in U.S. dollars by any of the following means:

  • Use your American Express, Visa, or Mastercard.
  • Instruct your local bank to wire the funds to:
    Mellon Bank
    500 Ross Street
    Pittsburgh, PA 15262
    ABA Routing Number: 043000261
    Account Number: 1208954
    Under Henry Schein, Inc. International Dept. Include Name and Account # or your quotation #. It's very important.
  • Order a bank check drawn on a U.S. bank and mail it with your order.
  • You can use an Irrevocable Sight Letter of Credit, confirmed and payable by a prime U.S. bank, preferably Chase Manhattan Bank, N.A., New York. A bank charge of $75 (U.S.) for processing the Letter of Credit will be added to the order. Please contact the International Department for detailed terms BEFORE issuance of the letter of credit.
  • No class drugs can be sold.

Hazardous materials: We are able to ship small quantities of low-level hazardous materials to the following countries: Barbados, Belgium, Channel Islands, England, France, Germany, Holland, Ireland, Israel, Italy, Japan, Korea, Liechtenstein, Luxembourg, Monaco, Netherlands, Philippines, Scotland, St. Maarten, St. Martin, Switzerland, Tobago, Trinidad, United Arab Emirates and Wales.

PRODUCT RETURNS
WE CANNOT ACCEPT ANY RETURNS WITHOUT PRIOR AUTHORIZATION.

Please note these exceptions:

EQUIPMENT: Opened and used equipment may not be returned for credit. Before opening equipment, we suggest that you check the shipping container and packing list to ensure that you are getting exactly what you ordered. Equipment is backed by the manufacturer's repair or replacement warranty. Please read and return all warranty information required immediately upon taking delivery of your new equipment. Open or defective equipment will be covered by manufacturer's warranty.

SPECIAL ORDER ITEMS: Products that we do not ordinarily stock are not returnable.

OPENED COMPUTER HARDWARE AND SOFTWARE: Not returnable.

CONTROLLED DRUGS: Not returnable.

Items that cannot be returned to manufacturer for credit are not returnable.

You will receive 100% credit for all products returned within 30 days of invoice date (except on exceptions noted.) For products returned after 30 days from invoice date, a 15% handling charge will apply.

Expired products are not returnable.

Immune globulin products are not returnable.

Shipping charges will apply on all returns.

Shortages or errors in shipments must be reported within 7 days of invoice date to issue credit (if applicable).

HAZARDOUS MATERIALS: Not returnable.

Any item marked non-returnable.

The FedEx Dangerous Goods Surcharge per shipment is $45.00 (US.) For additional information, please e-mail our Export Division export@henryschein.com.

All products are fully guaranteed. Your purchase may be returned with prior authorization for credit or refund. Simply return the item within 30 days of receipt (via registered, first class mail) and enclose a copy of your invoice. Dental silver/alloy, handpieces and special-order items are NOT returnable.

To place orders, please contact the International Department by phone at 1-631-843-5325, fax 1-631-843-5676 or e-mail export@henryschein.com.

If you visit the Miami area, please stop at our full-service facility at 1912 N.W. 84th Avenue, Building 10, Doral, FL 33126. Contact us for more information: Phone 1-305-418-4101, fax 1-305-639-6053 or e-mail hsimiaexp@henryschein.com.

Henry Schein is proud to announce the opening of its new Puerto Rico showroom and sales office. The showroom will have the latest hi-tech equipment.

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Website Terms of Use


SCOPE
These Legal Terms and Conditions apply to the entire Henry Schein Web site and all portions of the site contained therein (excluding links to other Web sites as provided below), including, but not limited to, the Henry Schein Corporate, Henry Schein Dental, Henry Schein Medical, Henry Schein Technology, and Henry Schein Worldwide portions of the company Web site. These Legal Terms and Conditions shall apply to any future portions of the Henry Schein Web site (excluding links to other Web sites as provided below) unless otherwise stated.

USE OF THIS WEB SITE
Use of this Web site and access to the material it contains is subject to the following Legal Terms and Conditions as well as to applicable laws. Your access to and browsing of this Web site constitutes your full acceptance of these Legal Terms and Conditions. We reserve the right, at our sole discretion, to update or revise these Legal Terms and Conditions. Please check the Legal Terms and Conditions periodically for changes. Your continued use of this site following the posting of any changes to the Legal Terms and Conditions constitutes acceptance of those changes.

NO UNLAWFUL OR PROHIBITED USE
As a condition of your use of this Website, you will not use the Website for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use the Website in any manner that could damage, disable, overburden, or impair any Henry Schein server, or the network(s) connected to any Henry Schein server, or interfere with any other party's use and enjoyment of the Website. You may not attempt to gain unauthorized access to any computer systems or networks connected to any Henry Schein server or other systems, through hacking, password mining or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the Website. By using this website, you agree to abide by all restrictions set forth herein with respect to the access and use of this website and all information contained therein (the "website information"). Your use of the access credentials to this website is personal to you and such credentials may not be shared with or used by third parties. You will not permit any third-party to directly or indirectly access the website through your logon information. All website information is for your own personal use and may not be shared with third parties, even if they are analyzing such information for you. You may not transfer, redistribute, license or sublicense, copy, reverse-engineer, disassemble, attempt to derive the source code for, modify, or create derivative works of the website information. You may not either directly or through the use of any software, device, internet site, web-based service or other means download, stream capture, store in a database, archive sell, rent, lease, copy, lend, broadcast, transmit or otherwise disseminate, or distribute any part of the website information. Henry Schein reserves the right to revoke access to this website for any reason, including but not limited to any use in violation of these terms. Henry Schein makes no representation that the Website is appropriate or available for use in locations outside the United States, and accessing the Website from territories where such content is illegal is prohibited. Those who choose to access this Website from locations outside the United States do so at their own initiative and are responsible for compliance with all applicable laws.

SECURITY
You are responsible for maintaining the confidentiality of your logon information, and are fully responsible for all activities that occur under your password or user name. You agree (a) to immediately notify Henry Schein of any unauthorized use of your password or user name or any other breach of security, and (b) to ensure that you exit from your account at the end of each session.

LINKS TO OTHER WEB SITES
This Web site may contain links to other Web sites not owned or managed by Henry Schein or its affiliates. Henry Schein provides such links solely for the convenience of our visitors. Henry Schein is not responsible for the accuracy, legal or regulatory compliance, decency, or any other aspect of the content of such sites, and such sites are not investigated, monitored, or checked for accuracy or completeness by Henry Schein. The inclusion of links to such sites does not imply approval or endorsement of the site by Henry Schein or any association with its operators. We urge you to read the terms of use policies on linked Web sites before utilizing their products or services as Henry Schein is not responsible for these areas.

PROPRIETARY RIGHTS
Copyrights. Henry Schein is the owner or licensee of all copyrights in and to the content on this Web site, including without limitation, (i) all materials, documentation, text, data, graphics, graphs, charts, buttons, photographs, videos, typefaces, music, sounds, HTML code, and interfaces contained on this Web site; and (ii) the design, selection and arrangement of this Web site. All rights reserved.

Unless otherwise specified, you are granted a personal, non-exclusive, non-transferable, limited right to access, use, and display this Web site and the materials provided hereon for the purpose of obtaining and reviewing your account information. Specifically, you are granted permission to view or download a single copy of the material on the Web site solely to access our services, place orders, and review your account information. When content is downloaded to your computer, you do not obtain any ownership interest in such content, any modifications of the content, or any use of the content for any other purpose than that expressly permitted herein. Ownership of all such content shall at all times remain with Henry Schein or its licensors. Henry Schein and its licensors reserve all rights not expressly granted to you. Use of the copyrightable material on this Web site for any purpose not expressly authorized herein without the prior written permission of Henry Schein or its licensors is forbidden.

Trademarks. All trademarks, service marks, trade names, logos, and other designations (collectively the "Marks") are the sole property of Henry Schein, VeriSign, Inc., or other third parties that have granted Henry Schein the right and license to use such Marks. Nothing contained on this Web site should be construed as granting any license or right to use any such Marks without the written permission of Henry Schein or such third party that may own the Marks displayed.

Your Information. We reserve the right, and you authorize us, to use and freely assign all information regarding the use of this Web site by you and all information provided by you in any manner consistent with our Privacy Statement. Click here to read our Privacy Statement, which is incorporated into these Legal Terms and Conditions by reference.

TYPOGRAPHICAL OR OTHER ERRORS
While Henry Schein takes reasonable care and skill to provide information which is accurate and up to date when first included on the Web site, typographical and other errors may nevertheless occur. Henry Schein does not undertake to update or correct such information and reserves the right to modify, delete and rearrange any or all of the contents of this Web site at any time without notice to you. While Henry Schein makes reasonable efforts to prevent unauthorized tampering with the Web site, Henry Schein does not guarantee that its efforts will always be successful. Therefore, as set below, Henry Schein does not warranty that the Web site materials will be error-free, and disclaims any liability for such errors.

DISCLAIMER OF WARRANTIES
HENRY SCHEIN MAKES NO REPRESENTATION AS TO THE ACCURACY, TIMELINESS, OR COMPLETENESS OF THE WEB SITE MATERIALS OR ANY SOFTWARE INSTALLED BY YOU IN CONNECTION WITH THE USE OF THIS WEB SITE. HENRY SCHEIN PERIODICALLY AMENDS, CHANGES, ADDS, DELETES, UPDATES OR ALTERS THE INFORMATION, INCLUDING, WITHOUT LIMITATION, THE LEGAL TERMS AND CONDITIONS, AT THE WEB SITE WITHOUT NOTICE. FURTHER, HENRY SCHEIN ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY ERRORS OR OMISSIONS IN THE CONTENT OF THE WEB SITE OR ANY SOFTWARE INSTALLED BY YOU IN CONNECTION WITH THE USE OF THIS WEB SITE. HENRY SCHEIN SPECIFICALLY DISCLAIMS ANY DUTY TO UPDATE THE INFORMATION ON THE WEB SITE. YOU ARE RESPONSIBLE FOR VERIFYING ALL INFORMATION LOCATED ON THIS SITE.

ALL MATERIALS, INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THIS SITE (THE "CONTENT") ARE PROVIDED "AS IS" AND "AS AVAILABLE" FOR YOUR USE. THE CONTENT IS PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND TITLE.

Henry Schein makes no representation that the Web site or its contents are appropriate for use in every country of the world. Your use of this Web site is at your own risk and you are responsible for compliance with applicable local laws, keeping in mind that access to the Web site may not be legal by certain persons or in certain jurisdictions.

Some states or nations may not allow the disclaimer of certain warranties, so the above limitations may not apply to you in all cases.

LIMITATION OF LIABILITY
Use of the Henry Schein Web site or any software application installed by you in connection with the use of this Web site, is at your sole risk. While Henry Schein makes reasonable efforts to ensure the safety and functionality of our Web site and any software applications associated with its Web site, these efforts may fail and errors may occur. IN NO EVENT SHALL HENRY SCHEIN OR ANY OTHER PARTY INVOLVED IN THE CREATION, PRODUCTION, OR DELIVERY OF THE CONTENT OF THIS SITE OR ANY SOFTWARE APPLICATION ASSOCIATED WITH THIS WEB SITE BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, COMPUTER VIRUS OR SYSTEM FAILURE, OR LOSS OF DATA OR PROFITS, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS WEB SITE (OR THE CONTENT PROVIDED AT THIS WEB SITE ON ANY WEB SITE RELATED TO ANY THIRD PARTY), OR ANY SOFTWARE APPLICATION INSTALLED IN CONNECTION WITH THE USE OF THIS WEB SITE OR USERS' INABILITY TO USE THE CONTENT CONTAINED IN THIS WEB SITE (OR ANY OTHER WEB SITE), ON ANY THEORY OF LIABILITY. HENRY SCHEIN WILL NOT BE LIABLE OR RESPONSIBLE FOR ANY LOSS OR DAMAGE CAUSED BY OR ARISING FROM YOUR RELIANCE ON THE CONTENT OF THIS SITE. THESE WAIVERS APPLY EVEN IF HENRY SCHEIN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL HENRY SCHEIN'S LIABILITY TO YOU FOR ANY DAMAGES, LOSSES, OR CAUSES OF ACTION (WHETHER IN CONTRACT OR TORT, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE OR OTHERWISE) EXCEED THE AMOUNT, IF ANY, PAID BY YOU TO HENRY SCHEIN FOR ACCESSING THIS WEB SITE OR INSTALLING ANY SOFTWARE APPLICATION ASSOCIATED WITH THIS WEB SITE. OUR MAXIMUM LIABILITY TO YOU IF YOU PURCHASE GOODS FROM US WILL BE EQUAL TO THE PURCHASE PRICE YOU PAY FOR THE GOODS.

THE FOREGOING LIMITATIONS WILL APPLY EVEN IF ANY REMEDY PROVIDED UNDER THESE LEGAL TERMS AND CONDITIONS FAILS OF ITS ESSENTIAL PURPOSE. Some states do not allow the exclusion of liability for consequential damages, so the above limitations may not apply to you in all cases.

FORWARD LOOKING STATEMENTS
THE CONTENT TOGETHER WITH ANY DOCUMENTS ISSUED BY HENRY SCHEIN OR ANY OF ITS AFFILIATES, SERVICE PROVIDERS, OR BUSINESS PARTNERS AND AVAILABLE THROUGH HENRY SCHEIN'S WEBSITES MAY CONTAIN FORWARD-LOOKING STATEMENTS WITHIN THE MEANING OF THE U.S. PRIVATE SECURITIES LITIGATION REFORM ACT OF 1995. THOSE STATEMENTS MAY APPEAR IN A NUMBER OF PLACES IN THE SITE AND CAN BE IDENTIFIED BY THE USE OF FORWARD-LOOKING TERMINOLOGY SUCH AS "MAY," "COULD," "EXPECT," "ANTICIPATE," "INTEND," "BELIEVE," "PLAN," "ESTIMATE," "FORECAST," "PROJECT," OR OTHER COMPARABLE TERMS OR THE NEGATIVE THEREOF. THE COMPANY PROVIDES THE FOLLOWING CAUTIONARY REMARKS REGARDING IMPORTANT FACTORS WHICH, AMONG OTHERS, COULD CAUSE FUTURE RESULTS TO DIFFER MATERIALLY FROM THE FORWARD-LOOKING STATEMENTS, EXPECTATIONS AND ASSUMPTIONS EXPRESSED OR IMPLIED HEREIN. THE FORWARD-LOOKING STATEMENTS INCLUDED HEREIN ARE BASED ON THEN-CURRENT EXPECTATIONS OF MANAGEMENT. ALL FORWARD-LOOKING STATEMENTS MADE BY US ARE SUBJECT TO RISKS AND UNCERTAINTIES AND ARE NOT GUARANTIES OF FUTURE PERFORMANCE. FORWARD-LOOKING STATEMENTS INVOLVE KNOWN AND UNKNOWN FACTORS, RISKS AND UNCERTAINTIES THAT MAY CAUSE OUR ACTUAL RESULTS, PERFORMANCE AND ACHIEVEMENTS, OR INDUSTRY RESULTS, TO BE MATERIALLY DIFFERENT FROM ANY FUTURE RESULTS, PERFORMANCE, OR ACHIEVEMENTS EXPRESSED OR IMPLIED BY SUCH FORWARD-LOOKING STATEMENTS. THOSE FACTORS, RISKS AND UNCERTAINTIES INCLUDE, BUT ARE NOT LIMITED TO, THE FACTORS DESCRIBED UNDER "RISK FACTORS" DISCUSSED IN OUR PERIODIC FILINGS MADE WITH THE SECURITIES AND EXCHANGE COMMISSION. THE COMPANY CAUTIONS THAT THESE FACTORS MAY NOT BE EXHAUSTIVE AND THAT MANY OF THESE FACTORS ARE BEYOND THE COMPANY'S ABILITY TO CONTROL OR PREDICT. ACCORDINGLY, FORWARD-LOOKING STATEMENTS SHOULD NOT BE RELIED UPON AS A PREDICTION OF ACTUAL RESULTS. THE COMPANY UNDERTAKES NO DUTY AND HAS NO OBLIGATION TO UPDATE FORWARD-LOOKING STATEMENTS.

INDEMNIFICATION BY USER
You agree to defend, indemnify, and hold harmless Henry Schein and its affiliates, parents, subsidiaries, and their respective employees, agents, contractors, officers, directors, successors and assigns from all liabilities, claims, damages and expenses, including without limitation attorneys' fees and costs, that arise from your use, misuse of this site or use of any software application associated with the use of this Web site.

TERMINATION
Henry Schein shall have the right immediately to terminate this agreement with you and your use of the Web site if it determines in its sole discretion that you have breached any of these Legal Terms and Conditions or otherwise been engaged in conduct which Henry Schein determines in its sole discretion to be unacceptable.

CHOICE OF LAW AND FORUM
These Legal Terms and Conditions shall be governed by and construed in accordance with the laws of the state of New York, without regard to such state's rules regarding conflicts of laws. By accessing this Web site, you agree that courts located in the Eastern and Southern Districts of New York or in the counties within those federal judicial districts shall have exclusive jurisdiction over all claims and actions arising out of or relating to these Legal Terms and Conditions and/or your use of this site, and you further agree and submit to the exercise of personal jurisdiction of such courts and consent to extra-territorial service of process for the purpose of litigating any such claim or action.

RECORDS
A printed version of these Legal Terms and Conditions and of any notice given in electronic form will be admissible in judicial or administrative proceedings relating to these Legal Terms and Conditions to the same extent and subject to the same conditions as other business documents originally generated and maintained in printed form. For purposes of any dispute, Henry Schein's records shall be conclusive in all respects.

INTEGRATION AND SEVERABILITY
These Legal Terms and Conditions constitute the entire agreement between you and Henry Schein with respect to this Web site and supersede all prior or contemporaneous communications and proposals (whether oral, written, or electronic) between you and Henry Schein with respect to this site. If any part of these Legal Terms and Conditions is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect.

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Last Updated: April 23, 2020