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Henry Schein Practice Protection

Henry Schein Practice Protection

Henry Schein Practice Protection

Scheduled Maintenance Keeps Your Practice Healthy.

A Henry Schein Equipment Service subscription plan can help maximize the utilization of your equipment and maintain the value of your investment.

Equipment breaks and equipment malfunctions. We know that for a fact. But now, you can take advantage of our unmatched technical services and rapid-response emergency equipment repair to keep your practice up and running with a monthly service subscription plan.

When equipment isn't working properly, you lose revenue, your staff gets frustrated, and patients are forced to reschedule procedures. Everybody loses when equipment is down, and we are committed to making downtime as short and painless as possible.

Our new Henry Schein Practice Protection plan supports you to:

Reduce Your Practice Downtime
Reduce Practice Downtime
  • Emergency response time within four hours**
  • Reduce downtime with preventative manufacturer-recommended maintenance
  • Empower your staff with education to address basic maintenance needs
Deliver Superior Patient Experience
Deliver Superior Patient Experience
  • Improve patient scheduling by pre-planning service maintenance visits
  • Reduce emergency calls that can interrupt patient visits by having monthly service visits
Improve Practice Financial Planning
Improve Practice Financial Planning
  • Reduce unplanned expenses for emergency responses and essential service calls
  • Budget ahead of time for service maintenance
  • Monitor equipment inventory

Service Subscription Packages

Select your preventative service package based on practice size, services, and budgeting needs.

Service Offering

Description

Tier 1

1–6 operatories

Tier 2

7–12 operatories

Tier 3

13+ operatories

Standard Care

Equipment repair hours for large dental equipment*, equipment service beyond included hours available at discounted rates.

Tier 1

1–6 operatories
Included
(4 hours/year)

Tier 2

7–12 operatories
Included
(6 hours/year)

Tier 3

13+ operatories
Included
(8 hours/year)

Pre-scheduled Service Maintenance

Pre-scheduled service visit for regular maintenance on equipment; conducted monthly.

Tier 1

1–6 operatories
Included
(6 hours/year)

Tier 2

7–12 operatories
Included
(12 hours/year)

Tier 3

13+ operatories
Included
(12 hours/year)

Preventative Maintenance

Manufacturer-recommended maintenance on critical large dental equipment** conducted annually or bi-annually.

Tier 1

1–6 operatories
Once/year

Tier 2

7–12 operatories
Twice/year

Tier 3

13+ operatories
Twice/year

Rental Equipment

Two-week rental of critical large dental equipment** in the event of equipment failure; additional rentals available at discounted rates.

Tier 1

1–6 operatories

Tier 2

7–12 operatories

Tier 3

13+ operatories

X-ray Calibration

Pre-scheduled X-ray calibration service visit; conducted annually.

Tier 1

1–6 operatories

Tier 2

7–12 operatories

Tier 3

13+ operatories

Equipment Inventory

Inventory of large equipment in the office; conducted annually.

Tier 1

1–6 operatories

Tier 2

7–12 operatories

Tier 3

13+ operatories

Maintenance Training

One-time annual training conducted for office staff, on basic maintenance of equipment.

Tier 1

1–6 operatories

Tier 2

7–12 operatories

Tier 3

13+ operatories

Emergency Service Commitment

Response time within 4 hours for emergency service.***

Tier 1

1–6 operatories

Tier 2

7–12 operatories

Tier 3

13+ operatories

Labor Discount

Equipment service hours beyond the Standard Care and Preventative Maintenance Service hours will be available at discounted rates

Tier 1

1–6 operatories
20%

Tier 2

7–12 operatories
20%

Tier 3

13+ operatories
20%

Learn more about Henry Schein Practice Protection!

Fill out our form or e-mail us at PracticeProtection@henryschein.com


Rely on Us for Practice Care, so you can Focus on Patient Care.

* Please refer to Equipment Vendor List here for qualifying equipment brands.

** Critical large equipment includes vacuums, sterilizers, and compressors; other equipment if available.

*** Emergency Service is defined as equipment failure that interrupts the ability to treat patients.

  • No air to all treatment rooms.
  • No suction to all treatment rooms.
  • No functioning method of sterilization.
  • Major water leak that cannot be terminated at valve shut-off.
  • No functioning X-ray units in all treatment rooms.