Important Information for Midway Dental Customers
Midway Dental and Henry Schein Dental have joined forces to provide you with the best quality dental supplies and services available. You will have access to an expanded portfolio of products, including our Henry Schein Brand, A-Dec, CEREC, Colgate, Dentsply Sirona, and Voco. Plus, Henry Schein's world-class distribution model will enable you to benefit from stocking efficiencies such as a 99% fill rate with more than 94% of customers serviced the next day!
To make this transition as easy as possible, here is some important information to get you started and answer any questions you may have:
To place an order or get product information: call 1-800-372-4346 (8am–8pm ET) or select the Telesales webchat option.
For billing questions, payments, returns, and any post-sales inquiries: call 1-800-472-4346 (8am–8pm ET) or select the Customer Service webchat option.
We also have provided some frequently asked questions and answers to make this transition as easy as possible. Click here for FAQs.
For help at any time, please view our Help and Contact Us pages.
Henry Schein, Inc. is registered to collect sales tax in your state and your orders will be subject to sales tax effective August 29, 2022. As a result, if you are exempt from sales tax in your state, we are requesting that you send Henry Schein, Inc. a new copy of your sales tax exemption certificate, resale certificate, or uniform sales and use tax certificate—multijurisdictional or other valid exemption documentation, indicating "Henry Schein, Inc." as the vendor or seller, as required by law. Please reference your Henry Schein account number when returning your completed certificate. If the certificate is not received by September 30, 2022, Henry Schein, Inc. will be required to charge sales tax required by your state on all future purchases. To simplify your effort, Henry Schein, Inc. will accept a legible copy of your certificate via:
Featuring the latest dental equipment that can enhance your practice, including CEREC—the streamline workflow that enhances patient care and practice success.
Our Henry Schein Brand Products offering represents the most comprehensive resource of merchandise solutions for dental practice needs with an emphasis on Quality and Value.
The Henry Schein ServiceFirst team is dedicated to assisting you with our expanded team of highly trained service technicians utilizing advanced technology.
There's so much you can gain from our all-new, no-fee program! You'll earn points on every Henry Schein Dental purchase and easily redeem them for credit on purchases of merchandise, equipment, services, and more. It's easy and rewarding!
Henry Schein's premier membership program allows you to earn rebates on merchandise and equipment, grants you access to members-only savings on business management services, shipping, and so much more, for one low-monthly fee! Effective September 1, 2022, all Connect Memberships will automatically transfer to our membership program, giving you even more savings and value.
The Henry Schein Dental Academy proudly launches educational webinars that provide our viewers the opportunity to catch up on the latest trends, techniques, and products as well as relevant business topics that affect dental professionals, their staff, and patients. Henry Schein's webinars focus on timely and impactful educational content, including but not limited to: COVID-19 and Dentistry, Practice Transitions, Equipment and Technology workflows, Infection Control, OSHA/HIPAA Compliance, Tax Planning, and much more!