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Cyber Week!
Important Information for Midway Dental Customers

Important Information for Midway Dental Customers

Important Information for Midway Dental Customers

Important Information for Midway Dental Customers

Experience the same service with the benefit of additional solutions!

Midway Dental and Henry Schein Dental have joined forces to provide you with the best quality dental supplies and services available. You will have access to an expanded portfolio of products, including our Henry Schein Brand, A-Dec, CEREC, Colgate, Dentsply Sirona, and Voco. Plus, Henry Schein's world-class distribution model will enable you to benefit from stocking efficiencies such as a 99% fill rate with more than 94% of customers serviced the next day!

To make this transition as easy as possible, here is some important information to get you started and answer any questions you may have:

  • As of August 29th, all Midway web transactions will now be processed and shipped through Henry Schein Dental. If you have an existing Henry Schein web account, you can place your order using your Henry Schein User ID and password. If you do not have a Henry Schein User web account, please click here to register to create your online account or call 1-800-372-4346 to speak with a Telesales Representative.
  • If you are a Midway Connect member, your membership will automatically transfer to Henry Schein's Thrive Signature membership, giving you even more savings and value. This transfer will become effective as of September 1, 2022. Click here to learn more.
  • Our Telesales and Customer Service Teams are ready to serve you! Call our 800 number below and our teams can cross reference your Midway account number to the Henry Schein account number to help get you started.
  • Web Self-Service—all orders placed through Henry Schein starting today will be accessible in our Henry Schein Self-Service web portal where you can get copies of invoices and billing statements, check open balances and make payments, initiate product returns, obtain copies of SDS information, and so much more! To see our self-service options click here.
  • License Information—practitioner license information has been automatically updated to your Henry Schein account. If you have any questions about licensure or would like to update your license information, please contact the Verifications Team at 1-855-472-4346 opt. #1.
  • Customers who have purchased 50% or more of their business with Midway Dental should experience the same or better pricing.
  • To view Henry Schein's Legal Terms & Conditions click here.

Please feel free to contact us for more information at the following phone numbers and online links:

To place an order or get product information: call 1-800-372-4346 (8am–8pm ET) or select the Telesales webchat option.

For billing questions, payments, returns, and any post-sales inquiries: call 1-800-472-4346 (8am–8pm ET) or select the Customer Service webchat option.

We also have provided some frequently asked questions and answers to make this transition as easy as possible. Click here for FAQs.

For help at any time, please view our Help and Contact Us pages.

Note: For Tax Exempt Customers—Action Required by September 30, 2022:

Henry Schein, Inc. is registered to collect sales tax in your state and your orders will be subject to sales tax effective August 29, 2022. As a result, if you are exempt from sales tax in your state, we are requesting that you send Henry Schein, Inc. a new copy of your sales tax exemption certificate, resale certificate, or uniform sales and use tax certificate—multijurisdictional or other valid exemption documentation, indicating "Henry Schein, Inc." as the vendor or seller, as required by law. Please reference your Henry Schein account number when returning your completed certificate. If the certificate is not received by September 30, 2022, Henry Schein, Inc. will be required to charge sales tax required by your state on all future purchases. To simplify your effort, Henry Schein, Inc. will accept a legible copy of your certificate via:

For additional information on services and solutions now available to you including:

New Equipment Catalog

New Equipment Catalog

Featuring the latest dental equipment that can enhance your practice, including CEREC—the streamline workflow that enhances patient care and practice success.

Henry Schein Brand

Henry Schein Brand

Our Henry Schein Brand Products offering represents the most comprehensive resource of merchandise solutions for dental practice needs with an emphasis on Quality and Value.

ServiceFirst

ServiceFirst

The Henry Schein ServiceFirst team is dedicated to assisting you with our expanded team of highly trained service technicians utilizing advanced technology.

Thrive Rewards

Thrive Rewards

There's so much you can gain from our all-new, no-fee program! You'll earn points on every Henry Schein Dental purchase and easily redeem them for credit on purchases of merchandise, equipment, services, and more. It's easy and rewarding!

Thrive Signature

Thrive Signature

Henry Schein's premier membership program allows you to earn rebates on merchandise and equipment, grants you access to members-only savings on business management services, shipping, and so much more, for one low-monthly fee!

Webinars

Webinars

The Henry Schein Dental Academy proudly launches educational webinars that provide our viewers the opportunity to catch up on the latest trends, techniques, and products as well as relevant business topics that affect dental professionals, their staff, and patients. Henry Schein's webinars focus on timely and impactful educational content, including but not limited to: COVID-19 and Dentistry, Practice Transitions, Equipment and Technology workflows, Infection Control, OSHA/HIPAA Compliance, Tax Planning, and much more!