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SCT FAQs

SCT FAQs

Henry Schein Supply Chain Technology

Welcome to the Supply Chain Technology Frequently Asked Questions Page

Online Ordering FAQs

How can I see the status of backordered items my locations have previously ordered?

How can I change the Search Method I'm using when Searching for Products on the Website?

What do the Item Status indicators mean?

How can I pay for items with a credit card?

How can I access my packing slips?

How can I track my order?

How do I process a return online?

How can I access the safety data sheets for the items I ordered?

How long does Henry Schein keep my ordering data available in the Website Reporting Portal?

How do I remove or hide items from my account’s Order History?


Administrative FAQs

How do I create or edit User Profiles on the Website?

How do I change my default start page?

How can I make a payment online?

How can I set up Auto Pay for my account?

How can I set up or manage Credit Cards for my profile?


Website Features FAQs

How can I order controlled substances electronically through the Website?

I'm interested in learning more about the Inventory Management Solutions available to me. How should I get started?

How do I print barcodes for all my purchased items?

Is there a way to electronically receive the items that were shipped to me on the Website?

How can I create or manage shopping lists?

How do I add or remove items from an E-Catalog?

How can I set up approvals for my organization?

How do I view and approve orders awaiting approval?

Where can I find information on new updates to the Website?


Technical Support FAQs

How can I change my current password?

What do I do if I forget my User ID or Password?

How can I change my password reminder question and answer?

How can I reset my password if I don't remember my password reminder question answer?

How do I enable my Barcode Scanner?

Who do I contact if I'm experiencing technical issues with the Website?

How can I get additional training on the Website?

How can I leave feedback about my technical support experience?

Why do I receive an error when accessing the Video Training Library page of the Help Center?