Please find common Website topics that are top of mind for busy online purchasers. If you have a Website question that isn't answered here or offered in our other SCT help areas, please submit it to the Supply Chain Technology Team using the SCT Help Form
Users with the Reporting Access Right can run a Backorder Report that provides the status of all Backordered Items over a defined date range. Statuses include:
For a step-by-step walk through on Running Backorder Reports, including how to set them up to recur automatically, please watch this 3-minute video:
By default, all Users are set up with the "Best Match" search method. However, Users can easily change their "Default Search Method" at any time through My Account > My Profile > Preferences.
For more information, click here.
Each Item Status indicator is color coded to represent estimated item availability. The following represents the possible Item Statuses:
Credit Cards can be added to your profile by going to My Account > My Profile > Credit Cards > Add Credit Card.
Packing slips are accessible via the Henry Schein Portal Application, available for both Apple and Android devices.
For more information, please click here »
The Henry Schein Website provides Order Shipment Status and Tracking Information for all orders, and can be accessed under My Account > Orders > Order Tracking.
For more information, please watch the below video.
Returns can be processed online under My Account > Orders > Returns.
For more information, please view our Online Returns training video here
As part of Henry Schein’s commitment to sustainability, Safety Data Sheets are no longer included with orders by default. However, all Safety Data Sheets can be easily accessed through the Website in 3 ways:
Henry Schein retains two years of web data online. For information on how to access account data older than two years, please reach out to your Henry Schein Sales Consultant.
Users can click the “Hide from Items Purchased” icon to hide previously purchased items from the "Order from History" page for the Ship-To location they are currently in.
User Profiles can be created and managed under My Account > Site Administration > User Profiles.
Email Notifications can be managed under My Account > My Profile > Preferences.
There are approximately 25 Reports available within the Reporting Portal on the Henry Schein Website. The Reporting Portal can be found under My Account > Orders > Reporting.
Statement and Invoice information can be found under My Account > Statements & Payments > Statements & Invoices.
The User's default start page can be changed by going to My Account > My Profile > Preferences > Additional Preferences > Default Start Page > and then select the desired web page from the drop down list of options.
Payments can be submitted online by going to My Account > Statements & Payments > Account Summary/Open Transactions, and then clicking "Make Payment".
Auto Pay can be set up under My Account > Statements & Payments > Auto Pay.
Credit Cards can be added, modified or removed from your profile by going to My Account > My Profile > Credit Cards > Add Credit Card.
Customers can order controlled substances from Henry Schein using our CSOS-compliant, electronic schedule II ordering system (e222). For more information, please click here.
There are several Inventory Management options available for Henry Schein Customers. Access our "SCT Magazine Rack" to learn more about them. Or, use the "SCT Help Form" to request an Inventory Management Consultation using the Inquiry Topic of "Inventory Management".
Barcode Labels are available to you for all items that have been previously purchased. There is a barcode icon at the top of the "Order from History Page," which allows you to generate and print barcodes in PDF format.
Shopping Lists can be created or managed under Menu > Supplies > Shopping Lists.
E-Catalog Administrators can manage items within their E-Catalogs by going to My Account > Custom E-Catalogs.
The Henry Schein Website can support a variety of approval models to meet even the most complex control policies.
For more information, please view our Approvals training video here »
Orders pending approval can be located under Menu > Supplies > Unplaced Orders.
For your convenience, we retain an archive of new releases detailed by topic in the Top Enhancements Section.
User passwords can be changed by going to My Account > My Profile > User ID/Password.
On the Login screen, click the Forgot link for either your User ID or Password. For User ID, you will be prompted to enter the email associated with your profile. For password, you will answer a reminder question for your security.
Password reminder questions and answers can be changed by going to My Account > My Profile > User ID/Password.
If you don't remember your password reminder answer, please contact our E-Commerce Technical Support Team at 1-800-711-6032 for further assistance.
Barcode Scanners can be enabled on your computer once purchased from Henry Schein
Our E-Commerce Technical Support Team is here to help! Submit your issue to Technical Support and an E-Commerce Specialist will contact you within 2 business days.
There are several training resources available on the SCT Help Center. If you need additional training, please Request a Consultation today!
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Some users have experienced a Browser crash or the inability to watch the videos when accessing the Video Training Library in certain versions of Internet Explorer. If you are experiencing these issues, please use Google Chrome.
Did you have a supply chain or E-Commerce question that was not included on our current FAQ page? Please submit this form with your question and one of our specialists will contact you within 2 business days.
Henry Schein Supply Chain Technology tools are designed to ease the burden of everyday healthcare purchasing tasks. For more information, visit our Supply Chain Technology Help Center.