Henry Schein Medical forms strategic partnerships with suppliers to ensure that our customers receive the best-in-class products and services available. Our comprehensive product offerings consist of medical and surgical supplies, diagnostic tests, equipment, pharmaceuticals and injectables, office supplies, and more.
In addition, we work closely with suppliers to exceed our customers' expectations by looking toward future advances in technology and medical delivery trends. Furthermore, we expect our suppliers to conduct their operations in a manner that is consistent with the values and policies of Henry Schein—and the expectations our customers expect and deserve.
Our national footprint provides access to five "Mega" Distribution Centers, which cover over two million square feet of storage, and process and ship more than 43 million cartons annually. Our Mega distribution center model allows for greater control and stocking efficiencies, leading to a 99% fill rate with more than 94% of customers serviced the next day.
Our DCs feature voice-directed picking, radio frequency and smart conveyor sorting. This includes cart picking with dimensional data unique for low unit of measure supply chain. This leads to efficiencies that ensure 99% order accuracy.
Every distribution center has 24/7 temperature monitoring and generator backup including refrigerated, frozen, and controlled room temperature storage capabilities to ensure healthcare product integrity.
Henry Schein has a formal Disaster Recovery and Business Continuity Program including off-site computer systems and the ability to provide uninterrupted service by shifting work to non-impacted distribution centers.
Henry Schein is the #1 healthcare partner of global logistics leader UPS. Through this partnership, we benefit from global logistics innovation, technology and substantial reach in even the most remote areas.
During all stages of distribution, product is traceable as required by our Quality Management System. Incoming products in stock are identified by codes, tags, and/or stamps according to procedure. As the product moves through the distribution process the inspection status is documented accordingly to ensure that products shipped to customers have passed the inspection and verification procedures.
Distribution starts with the highest-quality FDA approved products selected from vendors that have met regulatory standards and our vendor approval process. Our centers are all ISO and VAWD certified guaranteeing that operational processes meet health care industry standards. In addition, Henry Schein has put in place various quality control checkpoints from receiving to shipping ensuring both quality and accuracy.